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Upper Beaconsfield General Store is a registered business name held by The Trustee for River Beach Trust No 1 (ABN 81 886 527 218).
Your Australian Consumer Law rights
Nothing in these terms excludes, restricts or modifies any right, guarantee,
condition or remedy that cannot lawfully be excluded, including rights
under the Australian Consumer Law.
These Terms of Service apply when you:
In these terms, “we”, “us” and “our” mean Upper Beaconsfield General Store, the registered business name held by The Trustee for River Beach Trust No 1.
By using our website or placing an order, you agree to these terms.
You must be legally capable of entering into a contract.
You agree to provide complete, accurate and current information when placing an order, creating an account, booking a service or arranging delivery. You are responsible for checking:
Please contact us promptly if you discover an error.
Products subject to age, identification, exchange, handling or safety requirements may only be purchased and received by a person who meets those requirements.
We may request identification or refuse an order, collection or delivery where a legal or safety requirement has not been met.
We take reasonable care when preparing product descriptions, images, availability information and pricing.
Product packaging, colour, dimensions and appearance may change. Naturally variable products—including firewood, soil, mulch, garden materials and food products—may have reasonable variations in colour, size, texture, moisture, composition or appearance.
These reasonable variations do not remove your rights where a product fails to match its description or meet a consumer guarantee.
Stock and availability can change without notice.
Information published on our website is general information. It should not be treated as specialist medical, veterinary, agricultural, building, fire-safety or other professional advice. You must follow applicable laws, product labels, manufacturer instructions and safety directions.
All prices are in Australian dollars and include GST where applicable unless clearly stated otherwise.
Delivery charges, service charges, deposits, cylinder charges, exchange requirements or other applicable costs will be displayed at checkout or disclosed before we accept the order.
You authorise our payment provider to process the amount shown for your purchase.
We may correct an obvious pricing, product or description error before accepting or fulfilling an order.
If payment has already been taken and we cannot fulfil the order on the corrected basis, we will offer an appropriate option, which may include cancellation and a refund.
An automated order confirmation means that we have received your order. It does not necessarily mean that the order has been accepted.
We may accept an order by:
We may reasonably reject or cancel an order because of:
If we cancel an order after payment has been taken, we will refund the affected amount unless you agree to an alternative such as a replacement, rescheduled delivery or store credit.
You are responsible for checking your order details and contacting us promptly about an error.
Change-of-mind and customer-requested cancellations are handled according to our Return and refund policy .
Water-delivery bookings
Water deliveries cancelled by the customer are generally rescheduled or
retained as a credit for a future water delivery rather than refunded in
cash. This does not limit rights or remedies available under the Australian
Consumer Law.
Our Delivery, shipping and collection policy forms part of these terms and explains:
You must provide accurate information about delivery access and any conditions that may affect the safety of our staff, vehicles, equipment or other people.
Our driver may refuse, postpone or stop a delivery where access is unsafe, unlawful or unsuitable.
Products and services may come with guarantees that cannot be excluded under the Australian Consumer Law.
Our Return and refund policy explains:
Our website may use or link to third-party services, including:
Third-party services may have their own terms and privacy policies.
We are not responsible for an independently operated third-party service except to the extent required by law. We remain responsible for our own obligations to you.
If you create an account, you are responsible for maintaining the confidentiality of your login details and for activity you authorise through the account.
Please notify us promptly if you suspect unauthorised access.
We may suspend or close an account used unlawfully, fraudulently or in breach of these terms.
You must not:
Unless otherwise stated, the website’s branding, text, graphics, photographs, designs and arrangement are owned by or licensed to us.
You may view and use the website for personal, non-commercial shopping and information purposes. You must not reproduce, distribute, modify, republish or commercially exploit our content without permission, except where permitted by law.
Our Privacy policy explains how we collect, use, disclose, store and protect personal information.
To the maximum extent permitted by law, we are not responsible for loss caused by:
Any exclusion or limitation of liability in these terms applies only to the extent permitted by law. We do not exclude or limit liability where doing so would be unlawful.
We may update these terms to reflect changes to our business, website, services, systems or legal obligations. Updated terms apply to future website use and future orders after publication. The terms applying to an accepted order will generally be those in effect when the order was accepted, unless a change is required by law or agreed with you.
If any provision of these terms is invalid or unenforceable, it will be read down or removed to the minimum extent necessary. The remaining provisions will continue to operate.
These terms are governed by the laws of Victoria, Australia. Courts and tribunals with jurisdiction in Victoria may hear disputes, subject to any applicable right you have to bring a claim elsewhere.
Upper Beaconsfield General Store
39–47 Beaconsfield-Emerald Road
Upper Beaconsfield VIC 3808
Australia
Last updated: 18 August 2026.