0
Upper Beaconsfield General Store is a registered business name held by The Trustee for River Beach Trust No 1 (ABN 81 886 527 218).
This policy applies to purchases made from our physical store and through genstore.com.au.
Your Australian Consumer Law rights
Nothing in this policy excludes, restricts or modifies any rights or
remedies that cannot lawfully be excluded, including your rights under the
Australian Consumer Law.
If a product is faulty, damaged, unsafe, does not match its description or was supplied incorrectly, please contact us as soon as reasonably possible.
We may ask you to provide:
Where a product has a major failure, you may be entitled to choose a refund or replacement.
For a minor problem, we may first provide a repair or replacement within a reasonable time. If we cannot do so, you may be entitled to a refund or another remedy.
We will meet reasonable return, collection or transportation costs where required by the Australian Consumer Law.
Perishable food, prepared food and other short-life products are still covered by the Australian Consumer Law. Please contact us promptly so that we can properly investigate the issue.
We do not generally provide refunds or exchanges where you:
This does not affect your rights where a product or service fails to meet a consumer guarantee.
Water deliveries are scheduled and allocated using our vehicles, drivers and available delivery capacity.
Customer-requested cancellations
If you book a water delivery and later decide to cancel or no longer
require it, we do not generally provide a cash refund for the cancelled
booking.
Instead, the amount paid will be:
The credit does not expire unless the law permits us to impose an expiry date and we clearly notify you of that date.
Please contact us as early as possible if you need to change your delivery date. Rescheduling remains subject to vehicle availability, delivery capacity, safe access and service-area requirements.
If we cancel a water delivery because we cannot provide the service and cannot arrange a suitable alternative, you may choose a refund of the amount paid or retain the amount as a credit.
Nothing in this section limits any remedy available where the service fails to meet a consumer guarantee under the Australian Consumer Law.
Please contact us immediately if you need to cancel or change a firewood, gas, garden-supplies or other delivery order.
If preparation, allocation, loading, dispatch or delivery has not begun, we will try to accommodate a change. Depending on the circumstances, we may offer a rescheduled delivery or store credit rather than a cash refund for a customer-requested cancellation or change of mind.
Made-to-order, specially sourced, personalised, prepared or perishable products may not be cancellable after preparation or work has begun, except where the Australian Consumer Law provides otherwise.
Contact us using one of the following methods:
Alternatively, visit:
Upper Beaconsfield General Store
39–47 Beaconsfield-Emerald Road
Upper Beaconsfield VIC 3808
Australia
Please provide your receipt or order number if available.
Approved refunds will be returned to the original payment method where practicable. The time taken for funds to appear may depend on your bank or payment provider.
For delivery areas, timing, site access and unloading requirements, read our Delivery, shipping and collection policy .
Last updated: 18 August 2026.